
We’re making strides towards our goal of being fully gender balanced by 2030, and yes, there’s still some way to go, but there’s a lot that we’re proud of too. We were delighted to see that our annual results revealed that the number of women we have in senior positions has increased to 37%, which...

We all know customer service is paramount, because a business wouldn’t be a business without its customers. Whether you’re selling vinyl records from the back end of your Nissan Micra, or working for a multibillion pound conglomerate, the same rule applies: the customer is the key.So naturally, as...

Derek Coughlan knows all about how technology provides us with both solutions to old problems, and new questions to answer. At work he’s an experienced systems matter expert, working on a payments application called ProPay. When we want to make changes to the system, it’s Derek and his colleagues’...

e want our Customer Service Representatives and Apprentices to have the experience, ability, and confidence to resolve each and every enquiry to the customers’ satisfaction, first time. It’s vital that our customers are treated professionally, skilfully, and consistently, and by equipping all our...