
We all know customer service is paramount, because a business wouldn’t be a business without its customers. Whether you’re selling vinyl records from the back end of your Nissan Micra, or working for a multibillion pound conglomerate, the same rule applies: the customer is the key.So naturally, as...

Derek Coughlan knows all about how technology provides us with both solutions to old problems, and new questions to answer. At work he’s an experienced systems matter expert, working on a payments application called ProPay. When we want to make changes to the system, it’s Derek and his colleagues’...

e want our Customer Service Representatives and Apprentices to have the experience, ability, and confidence to resolve each and every enquiry to the customers’ satisfaction, first time. It’s vital that our customers are treated professionally, skilfully, and consistently, and by equipping all our...

When you hear the word ‘bank’, you probably don’t associate it with the word ‘charity.’ But you should. For the last 25 years, Ulster Bank’s Staff Charity Fund in the Republic of Ireland has donated over €375,000 to various charities of all shapes and sizes.Founded in 1993 by the then Director of...