Few situations you’ll face as a people manager need more care than when a team member returns to work after a long absence. Returners often have complex needs, which might include ongoing mental health problems or learning to live with disability. Balancing the needs of the individual returner...
We’re making strides towards our goal of being fully gender balanced by 2030, and yes, there’s still some way to go, but there’s a lot that we’re proud of too. We were delighted to see that our annual results revealed that the number of women we have in senior positions has increased to 37%, which...
We all know customer service is paramount, because a business wouldn’t be a business without its customers. Whether you’re selling vinyl records from the back end of your Nissan Micra, or working for a multibillion pound conglomerate, the same rule applies: the customer is the key.So naturally, as...
Just what is internet safety? Having a password longer than five characters with the number ‘1’ at the end, right?Well, no actually. It’s a little bit more complicated than that, as I found out when speaking with our very own Information & Cyber Security Analyst, Caroline O’Brien.It’s...
Derek Coughlan knows all about how technology provides us with both solutions to old problems, and new questions to answer. At work he’s an experienced systems matter expert, working on a payments application called ProPay. When we want to make changes to the system, it’s Derek and his colleagues’...
e want our Customer Service Representatives and Apprentices to have the experience, ability, and confidence to resolve each and every enquiry to the customers’ satisfaction, first time. It’s vital that our customers are treated professionally, skilfully, and consistently, and by equipping all our...
It’s the 21st century, and today there’s a plethora of different careers to choose from. So many in fact, that sometimes it can all seem a little daunting. Do I take a job in retail? What about technology? How about hospitality, teaching, journalism, medical science, the armed forces, stand up...
