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Hi, my name’s Ste, and one day in March six years ago, I decided to pack up my belongings and move from the familiar sights and smells of the Cheshire countryside to the urban life of Manchester. I applied to work as a Customer Service Representative, answering calls from NatWest customers and...

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If we break it down into its basic form, Learning & Development is quite simply the way of helping people learn new skills, enabling them to be motivated and productive at work and allowing an organisation to get the most out of their people.This all sounds simple enough on paper. But how do...

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At RBS, when it comes to providing stand-out customer service, we do everything we can to make sure that every customer has a memorable experience. We’re always on the lookout for bright and dedicated people, who are truly passionate about providing a best-in-class customer experience and who...

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Here at RBS, we offer roles to suit everyone, no matter what your skill set or future career ambitions. In particular, our jobs in customer service mean you can put your best foot forward and showcase your talent and initiative. We want people to join us in providing a first class experience for...

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Denis Boscovich is certainly making a success out of his career at Ulster Bank. Seven years ago, he travelled over from Brazil, moved to Dublin and in 2015, joined the bank in a graduate programme. Now he is working as a Senior Implementation Manager with high ambitions to continue to develop his...

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Anyone who’s worked in customer service knows that it’s very much a multi skilled role. You need to be able to adapt yourself to deal with a range of scenarios, people and needs. And that’s particularly true with us. Our customers come from all walks of life, each with their own variety of...

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e want our Customer Service Representatives and Apprentices to have the experience, ability, and confidence to resolve each and every enquiry to the customers’ satisfaction, first time. It’s vital that our customers are treated professionally, skilfully, and consistently, and by equipping all our...

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