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There was a time when, for certain groups of people, the workplace could seem like a dark, hostile environment where only a certain demographic could thrive and climb the corporate ladder. Women were expected, if they worked at all, to fill administrative and secretarial roles, and if they did...

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Mental health – in the workplace and in our home lives – is a subject that’s received some much needed publicity in recent years. Conversations in the media are more widespread, but real change takes time and many people still find it difficult to recognise problems in themselves, or to confide in...

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Heigh-Ho, Heigh-Ho, it’s off to work we go‘Heigh-Ho’ was a phrase coined in the mid 1500s and is defined as an expression of ‘yawning, sighing, languor, weariness, disappointment.’ It’s sung by Walt Disney’s seven dwarfs as they work tirelessly, day in and day out mining diamonds and rubies.But...

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We’re committed to customer service in every aspect of our business. Whilst some aspects of this commitment are easy to see, such as our branches, call centres and friendly web-chat advisors, there’s a multitude of roles across the bank that might not be obviously customer-facing but have doing...

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Few situations you’ll face as a people manager need more care than when a team member returns to work after a long absence. Returners often have complex needs, which might include ongoing mental health problems or learning to live with disability. Balancing the needs of the individual returner...

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We’re making strides towards our goal of being fully gender balanced by 2030, and yes, there’s still some way to go, but there’s a lot that we’re proud of too. We were delighted to see that our annual results revealed that the number of women we have in senior positions has increased to 37%, which...

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Fighting Fraud

Feb 20, 2019 Our News

We all know customer service is paramount, because a business wouldn’t be a business without its customers. Whether you’re selling vinyl records from the back end of your Nissan Micra, or working for a multibillion pound conglomerate, the same rule applies: the customer is the key.So naturally, as...

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