Derek Coughlan knows all about how technology provides us with both solutions to old problems, and new questions to answer. At work he’s an experienced systems matter expert, working on a payments application called ProPay. When we want to make changes to the system, it’s Derek and his colleagues’...
e want our Customer Service Representatives and Apprentices to have the experience, ability, and confidence to resolve each and every enquiry to the customers’ satisfaction, first time. It’s vital that our customers are treated professionally, skilfully, and consistently, and by equipping all our...
It’s the 21st century, and today there’s a plethora of different careers to choose from. So many in fact, that sometimes it can all seem a little daunting. Do I take a job in retail? What about technology? How about hospitality, teaching, journalism, medical science, the armed forces, stand up...
I began my training in July 2018, excited to start a completely new branch of my professional journey. I walked into the two-storey, glass-walled atrium bright-eyed and bushy-tailed, hoping to be greeted by an ancient Dick Van Dyke instructing me to prudently, fruitfully, frugally invest my time...
When you hear the word ‘bank’, you probably don’t associate it with the word ‘charity.’ But you should. For the last 25 years, Ulster Bank’s Staff Charity Fund in the Republic of Ireland has donated over €375,000 to various charities of all shapes and sizes.Founded in 1993 by the then Director of...
Anyone who’s worked in customer service knows that it’s very much a multi skilled role. You need to be able to adapt yourself to deal with a range of scenarios, people and needs. And that’s particularly true with us. Our customers come from all walks of life, each with their own variety of...
Denis Boscovich is certainly making a success out of his career at Ulster Bank. Seven years ago, he travelled over from Brazil, moved to Dublin and in 2015, joined the bank in a graduate programme. Now he is working as a Senior Implementation Manager with high ambitions to continue to develop his...
