Talent Network
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Customer Service Jobs

Northern Ireland

When you join us in a customer service role in Northern Ireland, you'll become part of a bank that is committed to doing the right thing and putting customers first.

You can expect a supportive and collaborative environment with an excellent work-life balance as well as the opportunity to build a great career. And what’s more you'll have the chance to gain a professionally recognised qualification.

Great service starts with great people

Whether you’re working in a branch, on the phone, or on our social media team, you’ll help us to deliver an outstanding customer service by putting customers at the very heart of your role. This is all about having great conversations, building relationships, and helping our customers with their banking needs, while always adding value. By delivering that great service and helping customers to understand the different ways they can use the services we offer, you’ll be making a real contribution to our ambitions, and to our customers’ financial wellbeing.

As part of a dynamic team, we'll depend on you to respond to changing customer needs and draw on your own expertise to recommend and promote the benefits of the different ways of banking.

Being able to talk engagingly and take a genuine interest in customers’ financial goals will be key to your success. This is a real chance to develop fresh skills, and we’ll fully support you as you develop your career with us.

A little about you

You’ll bring your passion and flair for customer service, and your keen eye for detail. You’ll be able to thrive under pressure, and have the drive and determination to continuously improve standards for our customers.

We'll be looking for strong communication skills, as you’ll be talking about our products and services in a meaningful way, highlighting and tailoring the benefits to our customers.

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