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Associate Personal Banker

The Business

We're looking for an Associate Personal Banker to join us in Newtownards

  • Join us in one of our Ulster Bank branches and benefit from a rewarding career path
  • You'll provide guidance and support to our customers, while proactively identifying ways in which we can enhance their individual banking experience
  • Prosper in a supportive and collaborative environment with fantastic career opportunities where we'll support you to achieve a professional and industry recognised qualification
  • This is a part-time role, so you can expect to enjoy a great work-life balance

What you'll do

Customers will be at the heart of your role and you'll be their first point of contact when they visit our branches. You'll have great conversations with them and help them with their banking needs, while always adding value with every conversation.

Within the course of your work you'll:

  • Deliver outstanding service, and help our customers to understand the different ways they can bank with us and the range of services we can offer
  • Significantly contribute to our business ambitions and help us to achieve our goal of being the number one bank for customer service, trust and advocacy
  • Respond to changing customer needs and draw on your own expertise to recommend and promote the benefits of the various ways they can bank with us

The skills you'll need

You'll bring your passion and flair for customer service and a strong attention to detail. You'll thrive under pressure and have the drive and determination to continuously improve standards for our customers.

We'll also look to you to bring:

  • Strong communication skills to enable you to talk about our products and services in a meaningful way, highlighting and tailoring the benefits to each individual customer
  • A commitment to developing new skills and responsibilities, as well as a desire to satisfy customer needs
  • The determination to develop as you'll need to progress to a Personal Banker within two years
  • The desire to complete a structured learning and development journey which will result in you achieving the Professional Banking Certificate

What else you need to know

  • Your hours will fall between Monday to Saturday, between 08:00 and 20:00
  • You'll typically be working during the branches opening hours, including weekends, and your actual working hours will be discussed at your interview

How we'll reward you

In return, we offer a competitive salary and you'll also join our retirement savings plan. You can also choose from a selection of protection, healthcare or lifestyle extras from RBSelect, our fully flexible reward programme.

Visit our reward and benefits page for more information on the benefit packages we offer.

Inclusion

At Ulster Bank, we want everyone to feel welcome, regardless of your background or needs. If you need adjustments making to your working environment, we’ll do everything we can to support you. As part of this commitment, we offer flexible working options for some of our roles - find out more.

As a Financial Services organisation we comply with and support the requirements set by our Regulator, the Financial Conduct Authority (FCA), which are designed to protect our customers. This role falls under Conduct Rules of the Individual Accountability Regime (IAR) and is subject to pre-employment screening. This means if your application is successful, you’ll need to satisfy some important background checks before you can start working with us. These will include a full credit check, a criminal record check, residency and right to work checks.

Interviewing for this role

All of our branch and call-centre based roles have a one-way video-based assessment stage.

We want to give you a helping hand, so we’ve put together a short video that’ll give you some handy tips and best practices - and also tell you what to expect during the process.