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Specialist Agent, Outsource Management Team

The Requirements

Join us in Dublin or Belfast as a Specialist Agent on the Outsource Management Team

  • This role is a ideal opportunity to increase your knowledge of operational risk
  • You'll work with the Specialist Manager to manage the borrower relationships of the current and historical residential loan sale portfolios under the Outsource Management Team's management
  • You'll be using a comprehensive knowledge of the mortgage process, and of the collections and asset disposals processes to minimise any potential loss to the bank

What you'll do

You'll help to manage the current and historic residential debt sale portfolio, including responding to all portfolio-related queries, whether from loan owners or servicers. You'll also identify any risks, working with the Specialist Manager to make sure they are logged, raised and remediated, including any regulatory breaches.

Other key aspects of your role will include:

  • Identifying process improvements in managing the portfolios, drafting and raising change requests, and making sure all changes are appropriately signed off
  • Assessing the regulatory impact of proposed changes to policy
  • Providing support during audits by both the Central Bank of Ireland and Internal Audit function, gathering data, second checking returns, and making sure they are delivered correctly and within agreed timescales
  • Making sure the team adheres to records management policies

The skills you'll need

We're looking for somebody with customer service experience, or experience working with third party suppliers, together with knowledge of mortgage systems. You'll be organised with good administrative skills, and comfortable working unsupervised to demanding timelines. You'll also have understanding of the CCMA and CCP regulatory codes, and a basic understanding of operational risk management.

We'll also expect:

  • Experience of asset disposal strategies
  • Good numerical, financial analysis, documentation and procedural skills
  • Sound working knowledge of Microsoft Office applications, particularly Excel
  • Good communication and interpersonal skills, both verbally and in writing
  • The ability to present case management strategies to management

How we'll reward you

In return, we offer a competitive salary and you'll also join our retirement savings plan. You can also choose from a selection of protection, healthcare or lifestyle extras from RBSelect, our fully flexible reward programme.

Visit our reward and benefits page for more information on the benefit packages we offer.


At Ulster Bank, we want everyone to feel welcome, regardless of your background or needs. If you need adjustments making to your working environment, we’ll do everything we can to support you. As part of this commitment, we offer flexible working options for some of our roles - find out more.

As a Financial Services organisation we comply with and support the requirements set by our Regulators, the Financial Conduct Authority (FCA) and the Central Bank of Ireland (CBI), which are designed to protect our customers. This role falls under Conduct Rules of the Individual Accountability Regime (IAR) and Fitness and Probity (F&P) and is subject to pre-employment screening. This means if your application is successful, you’ll need to satisfy some important background checks before you can start working with us. These may include a full credit check, a criminal record check (if based in the UK), residency and right to work checks.

There will be an ongoing requirement for the role holder to maintain fit, proper and sound standing to perform in the post.