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Specialist Manager, Outsource Management Team

The Requirements

Join us in Dublin or Belfast as a Specialist Manager on the Outsource Management Team

  • This role is an ideal opportunity to increase your knowledge of operational risk
  • You'll be joining a team who are directly involved in reducing the number of non-performing loans – one of Ulster Bank's top priorities for 2019
  • You'll be using a comprehensive knowledge of the mortgage process, and of the collections and asset disposals processes to minimise any potential loss to the bank

What you'll do

You'll be managing the borrower relationships of the current and historical residential loan sale portfolios under the Outsource Management Team's management, and responding to all complex queries across the business on the portfolio. You'll also act as a daily escalation point for queries from loan owners and servicers, and will lead on identifying and managing risks associated with the portfolios, including issues, CPC errors and regulatory breaches.

Your other responsibilities in the role will include:

  • Managing risk and change, working collaboratively with a range of both internal and external and stakeholders
  • Taking the lead in identifying process improvements in managing the portfolios, drafting and raising change requests, and making sure all changes are appropriately signed off
  • Assessing the regulatory impact of proposed changes to policy
  • Supporting leadership during audits by both the Central Bank of Ireland and Internal Audit function, gathering data, second checking returns, and making sure they are delivered correctly and within agreed timescales
  • Acting as the records management gatekeeper, ensuring policy compliance across the team

The skills you'll need

We're looking for a subject matter expert on debt sales, with extensive knowledge of the mortgage business, systems and processes. You'll have strong relationship management experience, with the ability to build clear and trusting relationships with a wide variety of internal and external stakeholders. You'll also have understanding of the CCMA and CCP regulatory codes, and a good understanding of operational risk management.

We'll also expect:

  • Good experience of asset disposal strategies
  • Knowledge and experience in quality assurance, root cause analysis and service improvement techniques
  • Strong numerical, financial analysis, documentation and procedural skills
  • Good knowledge of Microsoft Office applications, particularly Excel
  • Great communication and interpersonal skills, with the ability to with the ability to simplify complex terms and concepts
  • Strong organisation skills, with the ability to prioritise and manage your workload
  • The ability to effectively present MI or process changes to management

How we'll reward you

In return, we offer a competitive salary and you'll also join our retirement savings plan. You can also choose from a selection of protection, healthcare or lifestyle extras from RBSelect, our fully flexible reward programme.

Visit our reward and benefits page for more information on the benefit packages we offer.


At Ulster Bank, we want everyone to feel welcome, regardless of your background or needs. If you need adjustments making to your working environment, we’ll do everything we can to support you. As part of this commitment, we offer flexible working options for some of our roles - find out more.

As a Financial Services organisation we comply with and support the requirements set by our Regulators, the Financial Conduct Authority (FCA) and the Central Bank of Ireland (CBI), which are designed to protect our customers. This role falls under Conduct Rules of the Individual Accountability Regime (IAR) and Fitness and Probity (F&P) and is subject to pre-employment screening. This means if your application is successful, you’ll need to satisfy some important background checks before you can start working with us. These may include a full credit check, a criminal record check (if based in the UK), residency and right to work checks.

There will be an ongoing requirement for the role holder to maintain fit, proper and sound standing to perform in the post.