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Senior Recoveries Agent

The Requirements

Join us in Dublin as a Senior Recoveries Agent

  • If you have customer service experience coupled with fantastic relationship management skills, this is a great opportunity to join our Arrears Support Unit (ASU)
  • As an ASU Recoveries Agent you'll provide support to efficiently deal with cases currently in litigation while liaising with Ulster Bank’s panel firms ensuring that customers are being fairly treated
  • This is an exciting and varied role and you'll be working within a specialist team, with the opportunity to enhance your experience and knowledge

What you'll do

We'll look to you to provide vital support to our Arrears Support Unit. Your primary objective will be to deliver excellence by assessing customer accounts with a view to going through the legal systems to enforce the bank's security.

Day-to-day, you'll be:

  • Dealing with a diverse range of incoming correspondence from branches, business centres and external parties including solicitors and customers
  • Achieving all area key performance indicators on productivity and quality
  • Taking ownership of complex legal cases, collating the data and presenting findings with recommendations to your team manager
  • Providing efficient operational support and swiftly dealing with urgent requests, including investigating and appropriately responding to customer complaints
  • Proactively managing risks by ensuring our key regulatory, operational, and controls processes are followed
  • Providing administrative support for the team and general record-keeping when needed

The skills you'll need

Ideally, you'll have previous banking experience coupled with knowledge of relevant bank systems, processes and products. You'll need experience within a customer service role which has enabled you to liaise with external parties to achieve great results.

You'll also demonstrate:

  • Excellent organisation skills, effectively managing your time to work to customer deadlines and expectations
  • A good combination of communication and interpersonal skills, to confidently engage with and develop good relationships with customers
  • That you can thrive under pressure and enjoy working both on your own initiative and as part of a team
  • Advanced Excel proficiency

It would also be highly valuable for you to have solid numeracy, financial analysis, documentation and procedural skills.

How we'll reward you

In return, we offer a competitive salary and you'll also join our retirement savings plan. You can also choose from a selection of protection, healthcare or lifestyle extras from RBSelect, our fully flexible reward programme.

Visit our reward and benefits page for more information on the benefit packages we offer.


At Ulster Bank, we want everyone to feel welcome, regardless of your background or needs. If you need adjustments making to your working environment, we’ll do everything we can to support you. As part of this commitment, we offer flexible working options for some of our roles - find out more.