Talent Network
Back to results

Relationship Manager

The Business

Join us as a Relationship Manager at Ulster Bank in Dublin

  • This is an opportunity to join a vibrant team, in a role with great development potential, and hone your relationship management expertise
  • As a Relationship Manager, you'll provide a market leading service to existing Private eligible customers by building relationships, providing expert advice and helping customers with their financial needs and ambitions
  • You'll proactively manage and develop a portfolio of Private customers, and you'll be helping us on our journey towards becoming Ireland’s most helpful bank

What you'll do

You'll proactively manage and develop a portfolio of Private customers in your region. This will involve travelling to meet customers, developing a deep understanding of their financial needs and discussing how we can best support them. You'll be delivering outstanding customer service at every interaction and maintaining the highest levels of credit stewardship and risk management.

In the course of your work you'll be:

  • Conducting financial reviews, structured sales and service needs interviews
  • Developing and implementing a business plan for your portfolio
  • Building a close working relationship with your designated Relationship Assistant and collaborating with colleagues across our Private and Business banking teams, to ensure we have a consistent, joined-up and collaborative approach to delivering for our customers
  • Striving to find innovative way to improve the way we work and serve our customers

By providing this excellent level of service, you'll be helping us generate new business, retain existing custom and reach our business goals in a sustainable, responsible way.

The skills you'll need

We're looking for highly motivated individuals with proven relationship management and customer service experience, and the ability to build successful relationships with clients. You'll need a very strong customer focus, and the ability to deal credibly with valuable high net-worth customers. You'll also need a 'Qualified Finance Adviser' qualification.

We'll also look to you to demonstrate:

  • Excellent interpersonal and communication skills
  • The ability to make sound decisions based on astute financial analysis
  • A proactive approach to your work and a passion for delivering outstanding customer service
  • A strong knowledge of relevant banking products and processes 
  • The ability and enthusiasm to travel to meet customers
  • The ability to organise and manage your time effectively

How we'll reward you

In return, we offer a competitive salary and you'll also join our retirement savings plan. You can also choose from a selection of protection, healthcare or lifestyle extras from RBSelect, our fully flexible reward programme.

Visit our reward and benefits page for more information on the benefit packages we offer.

Inclusion

At Ulster Bank, we want everyone to feel welcome, regardless of your background or needs. If you need adjustments making to your working environment, we’ll do everything we can to support you. As part of this commitment, we offer flexible working options for some of our roles - find out more.

As a Financial Services organisation we comply with and support the requirements set by our Regulators, the Financial Conduct Authority (FCA) and the Central Bank of Ireland (CBI), which are designed to protect our customers. This role falls under Conduct Rules of the Individual Accountability Regime (IAR) and Fitness and Probity (F&P) and is subject to pre-employment screening. This means if your application is successful, you’ll need to satisfy some important background checks before you can start working with us. These may include a full credit check, a criminal record check (if based in the UK), residency and right to work checks.

There will be an ongoing requirement for the role holder to maintain fit, proper and sound standing to perform in the post.