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Product Specialist

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The Business

Join us as a Product Specialist in Belfast or Dublin

  • As Product Specialist, you'll play a key role in both the day-to-day and strategic product management activity which supports Commercial Cards
  • You'll gain a breadth of experience and skills which could provide the perfect grounding for a future career in Product Management
  • If you're looking to expand your knowledge of working with our online platforms this role is a great chance to gain experience in this rapidly changing environment

What you'll do

In this varied role, you'll be a key member of the Products team for our Ireland customers, and part of the wider Customer Experience and Products family helping the business to achieve our ambition of becoming Ireland's number one bank for customer service, trust and advocacy.

You'll prepare and deliver proposals to effect changes that meet customer needs and income targets. You'll be analysing and interpreting customer insights and using market and competitor intelligence data to make recommendations on product initiatives, with a dual focus on customer needs and income growth opportunities.

Other aspects of your role will include:

  • Ensuring a customer centric approach to all product related activities, including providing challenge and identifying improvements to the customer experience
  • Coordinating, planning and implementing change initiatives which support the Commercial Cards business as well as operational change activity
  • Supporting front line teams in investigating customer complaints and querie, resolving them in good time, before conducting root cause analysis and implementing a solution to avoid future re-occurrence
  • Being responsible for identifying issues and risks and managing and escalating as required

The skills you'll need

We're looking for someone who is customer focused and has a clear understanding of the wider issues impacting the financial services industry. You'll have a thorough understanding of Republic of Ireland legislation and will be well versed in industry trends, particularly as they relate to online banking and payments.

We'll also expect you to demonstrate:

  • Experience of using a strategic approach to deliver products or projects which enhance customer experience
  • Experience of issue and risk management to resolution
  • A strong track record of meeting objectives to time and budget targets
  • A collaborative approach to your work, including across organisational boundaries
  • Excellent stakeholder management and communication skills, both oral and written

How we'll reward you

In return, we offer a competitive salary plus 25% cash and benefit funding programme that can be tailored to suit your individual needs. In addition, we provide a wide selection of exclusive lifestyle offers, development and learning programmes, services and support designed to help you manage and balance your work/life priorities.

Visit our reward and benefits page for more information on the benefit packages we offer.

Inclusion

At Ulster Bank, we want everyone to feel welcome, regardless of your background or needs. If you need adjustments making to your working environment, we’ll do everything we can to support you. As part of this commitment, we offer flexible working options for some of our roles - find out more.

As a Financial Services organisation we comply with and support the requirements set by our Regulator, the Financial Conduct Authority (FCA), which are designed to protect our customers. This role falls under Conduct Rules of the Individual Accountability Regime (IAR) and is subject to pre-employment screening. This means if your application is successful, you’ll need to satisfy some important background checks before you can start working with us. These may include a full credit check, a criminal record check (if based in the UK), residency and right to work checks.