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Portfolio Officer

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The Business

Join us as a Portfolio Officer in Belfast

  • You'll have an integral part to play in bringing to life our commitment to put customers at the heart of everything we do
  • Join a vibrant team with a strong collaborative culture, and will have the opportunity to develop and enhance your skill set working across teams and also within a growing unit

What you'll do

Contributing to Business Banking NI – previously Business Direct – you'll be responsible for the effective delivery of customer relationships across multiple delivery channels, incorporating overall risk management, including new and increased borrowing requests, in a timely manner. 

Working within the Lending, Account opening, Problem Debt or Servicing teams, you'll have the opportunity to provide the best quality service to the customer and meet their needs; contributing to the achievement of team and divisional financial targets. 

Your role will involve:

  • Supporting the management of the upcoming review schedule allocated to your team, and working collaboratively to ensure that all account reviews are undertaken on a timely basis
  • Ensuring daily management of cases and reports is actioned as appropriate, including any account or portfolio administration allocated to your team through accurate file records and other database information
  • Assisting in the submission of credit applications, with a typical value of up to £25,000, and you'll issue communications and correspondence to customers as required,
  • Supporting submission of new account opening and servicing requirements for various channels including branch, telephony, online and direct customer requests
  • Identifying potential arrears cases and assessments 
  • Ensuring the Team MI schedule is updated weekly and supporting the tracking and compiling of monthly MI

The skills you'll need

Your comprehensive background in banking will have enabled you to really fine tune your customer centric behaviours and experience to deliver a world class service to customers.

You'll be an effective communicator and negotiator, which will allow you to deliver creative and sustainable credit solutions, so it is important that you have demonstrable experience in a customer centred role.

Additionally you'll demonstrate:

  • Excellent interpersonal skills
  • A strong Microsoft package skillset and a solid working knowledge of the regulatory codes that impact on the business
  • Ideally, the ability to utilise our reporting and Credit Analysis systems, so experience with RMPS, BAPS and Salesforce could prove to be advantageous

How we'll reward you

You’ll start on a competitive reward package of £18,000. Your package includes contributions to our retirement savings plan, and you can choose whatever protection, healthcare or lifestyle extras you want from RBSelect, our fully flexible reward programme.

Visit our reward and benefits page for more information on the benefit packages we offer.

Inclusion

At Ulster Bank, we want everyone to feel welcome, regardless of your background or needs. If you need adjustments making to your working environment, we’ll do everything we can to support you. As part of this commitment, we offer flexible working options for some of our roles - find out more.

As a Financial Services organisation we comply with and support the requirements set by our Regulator, the Financial Conduct Authority (FCA), which are designed to protect our customers. This role falls under Conduct Rules of the Individual Accountability Regime (IAR) and is subject to pre-employment screening. This means if your application is successful, you’ll need to satisfy some important background checks before you can start working with us. These may include a full credit check, a criminal record check (if based in the UK), residency and right to work checks.